FAQs | Refund Policy | Disclaimer
Refund Policy
At Lush Dessert Bar, we take pride in the quality and freshness of our cupcakes and want you to be completely satisfied with your order. Because our products are made-to-order and perishable, we have the following refund policy:
Order Cancellations
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Orders may be canceled up to 72 hours before the scheduled pickup or delivery time for a full refund for orders of $200 or less and 7 days prior for orders over $201+.
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Cancellations made less than 72 hours or 7 days before the scheduled time are not eligible for a refund, as ingredients and preparation will have already begun.
Refunds or Replacements
We do not offer refunds for taste preferences or custom design choices. However, we will provide a replacement or partial refund in the following cases:
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The wrong item was delivered.
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The cupcakes arrived damaged due to our delivery process.
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There was a confirmed issue with the freshness or quality.
You must notify us within 24 hours of receiving your order and provide photos of the issue. After this window, we are unable to provide any form of refund or replacement.
No-Show Policy
If you do not pick up your order within the agreed-upon window and have not contacted us, the order will be considered abandoned and no refund will be issued.
Delivery
At Lush Dessert Bar, we offer delivery for our cupcake catering services within a 30-mile radius of ZIP code 28278 (Charlotte, NC area). Please review the following policy to ensure a smooth delivery experience:
Delivery Area
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We deliver to locations within 30 miles of 28278.
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Delivery outside this area may be available for large events and will incur an additional fee. Please contact us to discuss options.
Delivery Fees
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Delivery starts $15 and depends on the number of miles within the 30-mile radius.
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Orders over $150 qualify for free delivery within our delivery zone.
Delivery Times
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Deliveries are available Monday through Saturday, between 9:00 AM and 6:00 PM.
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We require a minimum 72 hours’ notice for delivery orders.
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You will receive an estimated delivery window upon order confirmation.
Delivery Requirements
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Someone must be available to receive the delivery at the agreed-upon time and location.
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If no one is present upon arrival, we will attempt to contact you. If we are unable to complete the delivery after 15 minutes, the order will be returned and no refund will be issued.
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For events or larger orders, we recommend having a designated contact person on-site.
Weather and Traffic Delays
We do our best to deliver on time. However, in cases of inclement weather or unforeseen traffic delays, we will contact you as soon as possible with an updated delivery time.
Disclaimer (Allergens)
At Lush Dessert Bar, we bake all our cupcakes with care using high-quality ingredients. However, we want our customers to be informed of potential allergens.
Allergen Information
Our products are made in a kitchen that handles common allergens, including but not limited to:
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Wheat
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Milk
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Eggs
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Soy
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Tree nuts (such as almonds, pecans, walnuts)
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Peanuts
While we do our best to prevent cross-contact, we cannot guarantee that any of our products are completely free from trace amounts of these allergens.
Customer Responsibility
It is the responsibility of the customer to inform us of any food allergies or dietary restrictions before placing an order. We are happy to discuss ingredients and explore allergy-friendly options when possible, but we cannot accommodate all requests.
By placing an order, the customer acknowledges that Lush Dessert Bar is not liable for any allergic reactions caused by our products.